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FAQ

A Plus Pal is more than just useful study materials, we answer your questions! We have online lessons to keep you on track with your school’s progress; on-demand 1:1 private tutoring to provide step-by-step explanations to your problems; and we are here to fit your needs, your interests and your schedules.

Live stream lessons are led by specialist who are expert in their subject. Live streaming breaks down geographic barriers, encourages greater student involvement, creates better learning opportunities and help student maximise their learning.

Of course! We offer free accounts for students to access. Just click on join us button on our website to get started and upgrade your account whenever you need to.

We are currently offering Mathematics for Yr 11-12 levels. You can find a full list of subjects we offer on our subjects page. More subjects to be added, please stay tuned…

For subscriber, you may choose to cancel your subscription. Upon cancellations, you will still be able to access your account until the expiry date. For Pre-paid packagers, you will be able to access the number of sessions you have paid and there will be no on-going charges.

Yes, we take payment security very seriously. For that reason, we use one of the most reputable global payment gateway - Stripe. When you enter sensitive information (such as credit card number), we encrypt the transmission of that information using secure socket layer technology (SSL), so you can rest assured that your details are safe.

No! You only pay for what you need - what you choose to enrol.

Yes, we us a Progressive Web App, which means that you can install it on your iOS or Android mobile device. Installing is fast and easier, please see below steps:

Installing on Apple iOS

Please note: This requires you to be running iOS 12.2 or higher

    1. Open the Safari browser app on your iPhone or iPad
    2. Go to https://apluspal.com
    3. Click the share menu icon at the bottom of the screen
    4. Select the Add to Home Screen option, and then click Add to confirm on the next screen and you’re done!

Installing on Android

Please note: To do this you must have Chrome installed on your phone or tablet

    1. Open the Chrome browser on your phone or tablet
    2. Go to https://apluspal.com
    3. Open the menu (3 dots icon) and select Add to Home Screen
    4. Click Add to confirm the install on the pop-up and you’re done!

A Plus Pal will now appear as an installed application, and you can launch it from the A Plus Pal app icon on your Apple or Android device.

Not find the answer you are looking for? Why not try our Online Chat.